Reference

sangathoki Legal for Clear Account Use

sangathoki Legal explains how we handle account access, identity checks, wallet records and policy requests in one readable place.

Account rulesPrivacy choicesWallet recordsContact routes

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Legal Rules Before Wallet Activity

sangathoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets the conditions for opening, using and closing an account. Access depends on local law, and you must provide a reachable phone number so we can complete the account check before access is granted. We record transaction references when you use DANA, OVO,

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GoPay or QRIS, while bank transfer and virtual account records may include the sending bank reference, such as BCA, BRI, Mandiri or BNI. Those records help us match a wallet action to the correct account and investigate a receipt or status question. You remain responsible for
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keeping your login details private and for telling us when your registered contact details change. If a rule, payment route or access condition changes, we will place the applicable wording in the Legal area. Where local law permits, you can ask us to explain a decision,
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correct account details or close access through the contact routes below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE POLICY TEAM

Get Legal Help Alongside Your Account

A clear contact path matters when a policy question affects your account or wallet record. We handle Legal requests through the same account details used for verification, so include your registered phone…

Policy question Use live chat from the account area and state which Legal clause needs clarification. We will connect the question to your registered phone number rather than discussing account details through an unrelated contact.

Wallet record For DANA, OVO, GoPay or QRIS disputes, send the payment receipt reference and date through live chat. We check the account match and status without asking you to share a password or security code.

Change request To request a correction, closure or copy of account details, contact us between 08:00 and 22:00 WIB daily. We may confirm your registered phone before changing or releasing information.

HOW WE HANDLE RECORDS

Legal Controls For Privacy And Access

We apply the Legal policy through practical account controls rather than vague promises. A phone check links requests to the right account, wallet references help us trace payment status, and session controls…

Data handling

We use account details to identify your access, respond to Legal requests and connect payment references with the correct wallet action. We do not need your password, PIN or one-time security code in a support message.

Cookies

Cookies can keep your session active and remember essential account settings. You can manage cookie choices in your browser, although removing essential cookies may interrupt account access or require another phone check.

Account security

Keep your phone number, password and verification messages private. If your device is shared or your login looks unfamiliar, contact us through live chat so we can check the account before further wallet activity.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable Legal obligations. Ask support which record category applies when you need a retention explanation.

Policy changes

When Legal wording changes, we place the updated version in this policy area and identify the affected subject. Check the page before using account access or changing a wallet route.

Requesting changes

You can ask us to correct inaccurate account details, explain a data use, provide an available record copy or close access where local law permits. We confirm identity through your registered phone first.

What Indonesian Customers Ask About Legal

These Legal answers cover the account steps customers most often need before using a wallet or requesting a policy change. If your situation is unusual, send the registered phone number and a short description through live chat during the stated service hours.

sangathoki Legal covers account access, phone verification, privacy choices, cookies, payment records, retention, policy changes and requests to correct or close account details where local law permits.

Access depends on local law. If access is permitted for your location, you must complete the account step with a reachable phone number before using account or wallet functions.

The phone verification step helps us connect a Legal request or wallet receipt to the correct account. Never send us your password, PIN or one-time security code during that check.

We may keep references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. These references help match a receipt, investigate status and answer a policy request.

Contact live chat between 08:00 and 22:00 WIB daily, identify the registered phone number and describe the correction. We may verify the account before changing or confirming the record.

Send a Legal question through live chat and name the relevant category, such as cookies, payment records or account details. We will explain the applicable handling and retention path.

You can request account closure where local law permits. Contact support from the registered account, complete the identity check and settle any pending record or wallet-status question before closure.

sangathoki Legal for Clear Account Use

Get Legal Help Alongside Your Account

Legal Controls For Privacy And Access

Data handling

Cookies

Account security

Record retention

Policy changes

Requesting changes

What Indonesian Customers Ask About Legal

01 What does sangathoki Legal cover?

02 Can I access sangathoki from Indonesia?

03 Why do you request a phone verification step?

04 What payment details are kept for Legal purposes?

05 How can I request a correction to my account data?

06 How do I ask about data retention or cookies?

07 Can I ask sangathoki to close my account?

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